A help desk ticketing system will allow you to provide prompt and efficient support to your clients.
Metro Help Desk comes by default with an integrated FAQ and manuals systems, thus allowing staff members to decrease response time and improve efficiency.
METRO UI + bootstrap
Web based
Work from anywhere, whether you are at your desk, on the road, or working from home, our trouble ticket software has the tools you need to access your customer service database. All of Metro Help Desk features can be accessed though a web browser on virtually any operating system.
Multi language (All words and phrases can be translated or modified using a web interface). Already translated into Spanish
Already translated into English and Spanish
Support via our forums with guaranteed response in less than 12 hours (usually within 1 hour).
Option to run with SSL
Integrated FAQ and Manuals
The FAQ is a storage place for articles, for example, frequently asked questions.
The advantage of using the FAQ is that it is easy to reach and search when using the system.
There’s also a search box available when you reply to a ticket, so that you can quickly select a message that’s already in the FAQ or manuals.
Email Piping (convert emails into tickets)
Allows you to automatically route all incoming emails into the ticket desk supporting both new emails and replies.
Ticket monitoring with centralized panel
Customers and operators are always able to see ticket status and ticket owner info.
Custom email messages
Every message that Metro Help Desk sends can be customized using a WYSIWYG editor, you don’t have to edit any files or hack any code, it’s as simple as editing an article.
Priorities and statuses
Metro Help Desk uses 3 types of priorities (low, normal, high) as well as 5 types of statuses (new, pending, answered (by the staff), customer reply, closed).
Unlimited operators
Create as many operator logins as your business needs.
Support Departments
Allow you to route tickets to the appropriate department.
Internal notes can be set for each ticket. Customers will not see them, only staff members will.
File attachments
Each message may include a file attachment. Are supported by the ticket system to allow receiving of files from clients.
Predefined answers
Allows organizing answers and quick access to common answers.
Email based submission
Allows submitting new tickets and follow-up messages via email. Both customers and operators may use email.
Access code (captcha) To prevent ticket submissions by spambots.
Contact Form
That gives you a quick and simple way to have potential clients get in touch with you.
Announcements
Is a blog like news system allowing you to post your latest news and updates.
Downloads System
Allows you to make files available, with support for client only restricted access, and tracking of downloads.
Free updates.
DEMO
http://codecanyon.net/item/metro-help-desk-support-tickets/3281394
DOWNLOAD
http://rapidgator.net/file/80740452/
http://www.tusfiles.net/0a3ozecxc1x1
http://www72.zippyshare.com/v/79146585/file.html
